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The Top 10 Shipping and Parcel Logistics Challenges Facing Businesses Today
A broad look at ten obstacles businesses of any size meet when moving parcels, from rising costs and address problems to returns, capacity and customer demands.
Operations
Challenges and Mistakes
Common obstacles and errors, and how service and communication help.
Address Errors and Undeliverable Parcels
How bad addresses end up on parcels, what happens to undeliverable shipments, and how checking addresses at entry helps prevent costly delivery failures.
Managing Customer Expectations on Delivery Times
How to set honest delivery estimates, separate handling time from transit time and communicate delays so customers complain less and trust you more.
The Importance of Communication in Shipping and Parcel Logistics
Why clear, timely updates between shippers, carriers and recipients prevent many parcel problems, and which messages matter at each stage of a shipment.
The Importance of Customer Service in Shipping and Parcel Logistics
How good customer service handles delivery questions, delays and claims, and why a well-managed problem can keep a customer who might otherwise be lost.
The Top 5 Shipping and Parcel Logistics Challenges Facing Large Businesses
Five problems that grow with scale: coordinating many sites and carriers, managing high volumes, keeping data consistent, controlling costs and handling peaks.
The Top 5 Shipping and Parcel Logistics Challenges Facing Small Businesses
Five shipping problems small sellers commonly face, from high per-parcel rates and limited time to packaging, returns and customer expectations set by bigger rivals.
The Top 5 Shipping and Parcel Logistics Mistakes to Avoid
Five avoidable errors in everyday parcel shipping: guessing weights and sizes, ignoring total cost, weak packaging, poor tracking and not reviewing carrier performance.
The Top 5 Shipping and Parcel Logistics Mistakes to Avoid in 2023
A look back at five shipping mistakes tied to the conditions of 2023, including post-pandemic demand shifts, cost pressure and over-reliance on a single carrier.
The Top 5 Shipping and Parcel Logistics Mistakes to Avoid in Supply Chain Management
Five mistakes that happen when parcel decisions are made in isolation from wider supply chain planning, from inventory placement to supplier lead times.
Related topics
More in operations
Efficiency Practices Ways to make parcel handling faster, leaner and cheaper. Returns and Reverse Logistics Handling returned parcels, exchanges and recovered stock. Warehouse and Fulfillment How orders are stored, picked, packed and handed to carriers. Shipping Costs and Pricing Understanding rates, surcharges and what shipping really costs.